FAQ

ORDERING

What if I need to change my order?

If you would like to modify your order and it has not been processed, please email knockknock@apt-c3.com. Once your order has been prepared for shipping, it cannot be modified.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can also reach out to us at knockknock@apt-c3.com for more information.

I received a damaged product. What should I do?

Please email us at knockknock@apt-c3.com as soon as you receive your order.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

 

SHIPPING

When will my order ship?

APT C3 aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back order item, which normally ship within 2 weeks. If you have any questions, please contact us.

Where does my order ship from?

All orders are shipped from our facility in Detroit, MI.

Do you ship internationally?

At this time, we are only shipping internationally to Canada.

How long do pre-orders take to ship?

Pre-orders usually ship within 2-3 weeks. Please allow up 5-7 business days for delivery. For more information please visit our shipping & returns page here, or email knockknock@apt-c3.com.

Where can I track my order from?

Once your order has shipped, you will receive a shipping confirmation email to the address you provided with your order. This will include tracking. If you do not receive tracking information please email knockknock@apt-c3.com and we can assist you. 

How do I know when my order has shipped? 

Once your order has shipped you will receive a shipping confirmation email to the address you provided with your order. If you are curious about the status of your order please email knockknock@apt-c3.com.

Shipping lost my package. Can I get it replaced?

Once the package is shipped out, we are not responsible for it's transit. We recommend reaching out to the specific courier to file a claim.

 

RETURNS/EXCHANGES

How do I return an item from my order?
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at knockknock@apt-c3.com.

 

What do I do if I receive a damaged or defective item?
First off we're so sorry, but we've got your back! Please send pictures of your damaged or defective item/s to knockknock@apt-c3.com and we will work to get this resolved as soon as possible.  Upon review, refunds or exchanges will be submitted.

 

Can I cancel my order? 

If you would like to cancel your order please email knockknock@apt-c3.com within 48 hours of purchasing and we will assess your claim. 

 

FIT & SIZING

How do I know what size will fit me best?

The Size Guide serves as a general guideline for helping you find your correct size. If you have any questions about a specific style's measurements, please email knockknock@apt-c3.com.

 

GARMENT CARE

What materials are the products made of?

We use a few different fabric compositions across our styles. Please check the product page details of the style you have your eye on for the fabric composition in the description. If you have any further questions, please email knockknock@apt-c3.com.

How should I care for my APT C3 merch?

We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. To effectively maintain the longevity and quality of our items, please follow the specific instructions located on the care label inside your garment. Each piece is uniquely designed and care instructions may vary. If you have any questions regarding garment care, please reach out to us at knockknock@apt-c3.com.

 

PAYMENT

What methods of payment do you accept?

We accept all major credit cards. We do not accept personal checks, prepaid debit cards, or money orders. For express checkouts we accept Google Pay, PayPal, Shop Pay, Amazon Pay, and Apple Pay on mobile.